1. Scope & Final Sale

• Due to hygiene and food-safety requirements, all orders are final sale, except in exceptional cases detailed below.
  
  
• We cannot accept returns or provide refunds for change-of-mind purchases, including products not liked or opened after delivery.
  
  

2. Damaged or Uneatable Products

• Damaged or uneatable items (e.g. crushed almonds, signs of melting or spoilage) may be eligible for return or replacement, at our sole discretion.
  
  
• All claims must be submitted within 24 hours of delivery, with photos and your order number, to be considered eligible for assessment.
  
  

3. Order Cancellations & Credit Notes

• Once your order has been processed (i.e. packed or shipped), we cannot accept cancellations nor issue refunds for change of mind.
  
  
• In some cases, instead of a refund, we may issue a credit note redeemable on a future purchase, subject to approval.
  
  

4. Process for Returns or Refunds

1. Email hello@sugaredalmondboutique.com.au (or use the Contact form) within 24 hours, including:
   
   
   • Order number
     
     
   • Photos of the issue
     
     
   • Brief description of the fault or spoilage
     
     
2. We will review your claim on an individual basis and advise next steps.
   
   
3. If approved, you may receive a replacement, refund or credit note—decision made case-by-case.
   
   

5. Shipping-Related Issues

• For missing or delayed deliveries, please refer to the tracking details we’ve provided. If you believe your order has gone astray, contact us so we can investigate.
  
  
• Return shipping costs (if applicable) will be determined on a case-by-case basis, depending on the circumstances and agreed resolution.
  
  

6. Storage & Care Instructions

• Always check your order immediately upon arrival. Sugared almonds may become damaged or melt if exposed to heat.
  
  
• Don’t refrigerate—you risk moisture damage. Instead, store unopened products in the original Chilltainer box, in a cool, dry place below 20 °C, out of direct sunlight.
  
  

7. Need Help?

• If you have any questions or concerns, please contact us promptly:
  
  
  • 📧 Email: hello@sugaredalmondboutique.com.au
    
    
  • 📞 Phone: 0452 046 465
    
    

Summary Table

We hope you love your Sugared Almond Boutique experience. If something isn’t right, don’t hesitate to reach out—we’re here to help!

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