ALL PRODUCTS ARE AVAILABLE FOR PRE-ORDER AND WILL BE DESPATCHED ON OR AROUND

THURSDAY 27TH MAY.

FOR URGENT ORDERS CONTACT US DIRECT.

FREQUENTLY ASKED QUESTIONS

Products

Most of our range is gluten free. We have made these products easy to shop with a GF icon next to each product image on our website to indicate this. See the ingredients under each product on our website for more details, or contact us if you have any questions.

Refer to the product description under each item on our website for the number of pieces in that box.

These products are mainly used as bomboniere to thanks guests for any kind of special occasion, such as weddings, christenings, communions, birthdays, baby showers, birth of a child, anniversaries, name days, or any party or event. Our sugared almonds are not limited just to bomboniere, you can also use these as decorations on your table settings, on your dessert table, or simply as a chocolate treat to have in your cupboard!

Yes, the product will melt and the thin sugar covering will crack if left in the direct sunlight. To avoid this, they should be kept in a cool dry place, stored below 20°.

Firstly check your products as soon as they arrive to make sure you have received what you ordered. Keep the products unopened. We highly suggest keeping your goods in the original Chilltainer box your order was delivered to you in, as it has been especially designed to keep your products cool

Store them in a cool dry place out of direct sunlight with a max temperature of 20°.

Fleur de Sel is a French salt that is hand-harvested from the sea. It has a relatively milder salt-flavour than your typical table salt so it doesn’t overpower the taste buds.

Yes, they have a 24-month “best before” date from the date of production. You will be able to find this information on the box.

Yes, however excluding our Bacio flavour which has no almond/nut in it.

Samples

Yes, sample boxes can be purchased here.

The SAB Sample Box includes 15 different flavours, with 4 flavoured sugared almonds of each flavour.

For a full list of flavours and product information you can view our sample box online

PURCHASING

Orders can be placed online, or you can contact us if you require further product information.

Sugared Almond Boutique strives to maintain stock levels to meet your requirements; however, like with all retail businesses, some items may run low from time to time, or may be unavailable. Products listed on our website are currently in stock to the best of our knowledge. However, if a product you have ordered is unavailable, we will contact you immediately to let you know. We will provide you with the option to replace or refund your order.

Yes, however we do encourage online ordering as the process is much quicker.

We accept changes to orders on the basis that your order has not yet been processed for shipping. If your order has been processed i.e. packed and shipped, Sugared Almond Boutique is unable to change your order. If you have any questions about this, please contact us.

You will receive a confirmation email shortly after placing your order. Please review your order details carefully and contact us immediately if you wish to make any changes.

Payment

We accept all Credit Cards, PayPal & Direct Deposits.

Please quote your surname or order number as reference if payment is made via Direct Deposit.

Yes, we use a platform called Stripe and it’s a PCI Service Provider Level 1 which is the highest grade of payment processing security. We do not store any credit card information; therefore, you can rest assure your information is safe and secure.

SHIPPING

Answer: Shipping is charged at a flat rate per state, see below. If your order is more than 10kg, delivered using an oversized box (our large Chilltainer box is considered oversized 54x29x18) or you live in a regional area we may contact you to advise a different delivery fee. If you need your order delivered urgently, please contact us or leave the details in the “order notes” section when placing your order.

LOCATION

SERVICE

COST

VIC

Standard Courier

$18.00

SA, NSW, ACT

Standard Courier

$23.00

WA, QLD

Standard Courier

$26.00

NT

Standard Courier

$37.00

All orders are packed and shipped from our Melbourne warehouse within 2-3 business days from when the order is received. For orders placed on Saturday or Sunday, these will be packed and shipped within 1-2 days from the following Monday. During public holidays or sale periods there may be some minor delays with dispatch.

See below. Please note the timeframes below are estimated only, and Sugared Almond Boutique cannot be held responsible for any delays outside of these timeframes. 

If your order is urgent please contact us to discuss express delivery options.

 

LOCATION

SERVICE

TIMEFRAME

VIC

Standard Courier

2-3 Days

SA, NSW, ACT

Standard Courier

2-4 Days

WA, QLD

Standard Courier

5-8 Days

NT

Standard Courier

5-8 Days

All orders are placed in a high quality eco-friendly Chilltainer box  that also allows our products to stay at the correct temperature whilst in transit. Your products are delivered via courier to ensure your order is received in a timely manner, and handled with sweet love and care by the time it reaches your doorstep!

We deliver to any metro or regional address Australia wide. This excludes PO Box addresses.

Yes we do, contact us for shipping costs.

We can ship internationally, but shipping costs become extremely expensive… however our products are worth it! 🙂

It depends on the courier service selected at the time of processing your order. We use a few preferred couriers, therefore depending on which service we choose determines whether or not a signature is required.

Exchange & Returns

Any returns or refunds will be assessed on an individual basis. Only damaged or uneatable products can be returned.

We recommend you choose your flavour/s carefully as we do not refund if you change your mind or do not like the flavour/s you have chosen.

All claims for damaged product/s must be submitted to us within 24 hours of receiving your order.

If your order does not arrive within the timeframe specified for your state, use the tracking details we sent to your nominated email address for an ETA. If you have any concerns or further questions please contact us.

Timeframes for delivery once dispatched from our warehouse are as follows:

LOCATION

SERVICE

TIMEFRAME

VIC

Standard Courier

2-3 Days

SA, NSW, ACT

Standard Courier

2-4 Days

WA, QLD

Standard Courier

5-8 Days

NT

Standard Courier

5-8 Days

This is determined on an individual basis once we have assessed the return or exchange circumstances with the customer.

General Questions

Yes we do. We will provide advice on the best sugared almonds for your event and theme, and work together with you to create something your guests will love! Contact us to discuss further.

No, we are an online store only so all products and samples can be viewed and purchased online under the Shop tab on our website. We endeavour to supply the most accurate product images and information, however if you would like more details or would like to discuss our products further, please contact us.

Yes, all prices on our website include GST.

We would love to hear from you! We are continuously trying to improve our customers’ experiences so would greatly appreciate any feedback you can provide. Please email any feedback you have to hello@sugaredalmondsboutique.com.au
Or you can leave a Facebook review here

Yes we would love to hear what you have to say, please send your feed back to hello@sugaredalmondbotique.com.au.

Please note we may use your review on our testimonial page or on our social media sites. If you would prefer for us not to do this please advise us.

Yes we would love to hear what you have to say, you can review any product via the review tab on the product page.

Please note we may use your review on our testimonial page or on our social media sites. If you would prefer for us not to do this please advise us.

What Sugared Almonds represent

Fresh almonds have a bittersweet taste, which represents life. The sugar coating is added with the hope that the newlyweds’ life will be more sweet than bitter.

Health, wealth, fertility, happiness and prosperity.

Yes, we do. Please contact us via phone or email to discuss your Bomboniere needs and to receive a quote.